Email 1anfibi@gmail.com. Please say which iPhone and iOS version you are on, and what you expected to happen.
That message means the problem is on our side, not your signal — usually the identification service being temporarily down. The key, the species guide and your saved finds keep working offline in the meantime.
A few are included when you install. After that, photo identification needs a subscription. The key, all species pages and the growing advice are free and never metered.
Open the paywall and tap Restore purchases. If it still does not appear, check you are signed in with the same Apple ID that bought it, then email us.
It happens — a photograph loses most of what a tree shows in person. Tap Not right? Narrow it down to walk the key, which reasons from characters you confirm yourself and is usually more reliable than a single photo.
iPhone Settings → your name → Subscriptions. Deleting the app does not cancel a subscription.
Your finds and photographs live only on your device — deleting the app removes them. To have the credit record tied to your install deleted from our server, email us.